The Better Business Bureau has received three new official customer complaints against a Windsor based solar company in the past month. Row Expressway in March, but continues to attempt to resolve dozens of outstanding customer complaints, according to its owners.
The Better Business Bureau revoked the company accreditation last year after receiving more than four dozen customer complaints about the company and believes dozens chi flat irons of people are out of pocket more than $2 million to date.
are still getting new complaints, said Deborah Brady, president for the region BBB earlier this week. many of the same problems.
brings us up to 70 complaints and Certified Solar is not responding to any of them. indicated there has been no contact from chi hair products the company since November.
The company installs solar panel systems at a cost chi hair straightener of between $40,000 and $100,000. Homeowners are then supposed to be connected to Ontario's hydro grid and eligible to receive a monthly cheque of about $500 for supplying solar power.
Several customers told chi flat iron The Star they gave Certified Solar cheques for up to $50,000 for the installation of solar panels. They were among dozens who did not receive panels or were not hooked up to the power grid, according to BBB. Repeated calls to the company are being ignored, customers are saying.
Vice president Gord Simmons said recently the company is focused on resolving roughly 50 to 100 outstanding complaints before the end of this year.
Certified Solar is also believed to be business under agreements with other solar companies, Brady said.
The good news is they appear to be no longer taking payments up front and seem to be their business practices, she said.
When consumers call BBB requesting information about Certified Solar, Brady indicated they are being told the company is no longer an accredited business.
say it was revoked for not following Better Business Bureau practices and they have an F rating based on the number of unresolved complaints. indicated any customers with new complaints about the company are being directed to talk with police. Most of the company customers are from outside the Windsor area, so Ontario Provincial Police in the Toronto area are leading the investigation.
It is not anticipated any charges will be soon filed against the company, Brady said. Police have previously indicated issues with the company may be more a civil matter rather than a criminal issue.